"We insist on giving all clients an unconditional satisfaction guarantee:
If, when the work is done, you do not feel that the full value was received,
then you decide how much it was worth and pay only that (if anything).”

What we do:

We help companies develop their staff in three areas:

• Leadership Development (focused on behavior change) 
• High Performing Teams
• How to Handle Heavy Workloads

Who we work with: 

We partner with senior leaders and H.R. professionals who want research-based, practical, time efficient ways to develop their people. Because our clients are busy, they want methods in which more of the development happens ‘at work, on work' with our support and follow up.

Many managers tell us they find traditional 'classroom training' to be time consuming, impractical, lacking follow through and providing few measurable results. Our clients tell us they need development programs that are;

• Fast: I can keep learning without having to take too much time away from work
• Practical: I can see how this applies to my role and how I can use this right away with my people
• Research based: I trust methods that are based on proven research
• Measurable results: I can measure my progress on a monthly basis and see the measurable results at the end of the program

Leadership Development: 

While leaders continually need to be learning new tools to advance their abilities, when it comes to behavior change we have found that many experienced leaders already know what they ‘should’ do (be a better listener, delegate more work to staff), the problem is they are not doing it. What they need are research-based, behavior-change practices that help them put into practice specific behaviors which they know are valuable to them.

One example of how we use coaching to help leaders change behavior is called feedforward. It is based on research done at eight global companies and is particularly effective for senior level leaders who are smart and motivated, but time poor.

Leadership Development: Helping managers succeed in real time is a 7 step process

1. Each leader receives a confidential feedback report of their current strengths and weaknesses
2. With a coach or mentor (and HR feedback) they select 1 or 2 key areas to improve. These should have a significant impact on their leadership performance.
3. They choose 5 people to be their internal Feedforward coaches.
4. On a monthly basis they ask for Feedforward ideas from their Feedforward coaches (positive suggestions on how they could improve in their chosen areas).
5. They meet with their external coach/mentor once a month to create an action plan and keep them following through (they give their coach 'nagging rights').
6. At the three and six month mark we measure their improvement in results and feed these results back to the manager and the business.
7. Having learnt the method we then help the leader create a plan to continue their development with out needing a coach

Tools to Handle Heavy Workloads

This program was designed in response to feedback from workers who said their number one challenge was that they felt overwhelmed with their workload. This led to a twelve month review of the research and best practice methods for dealing with heavy workloads. Interviews revealed that there were seven main areas in which people were struggling. Based on these topics we researched, designed and packaged together the most practical tools to meet these seven challenges. Because attendees are busy we deliver this program on-site in a high impact two hour session. On the same day, we then help people implement these tools 1 on 1 back at their work areas. The long term behavior change from this program has been inspiring for all involved.

Seven Tools for Handling Heavy Workloads

1. Clearing your desk (forever): How to clear and organize your workspace so that it stays organized
2. Procrastination: How to consistently decide, do and clear
3. Batched Lists: How to clear your mind space
4. Prioritizing: The ‘list of 2’ workflow scanning
5. Email: How to conquer email and get to “inbox zero”
6. Interruptions: Creating a game plan to deal with the most costly distractions
7. The Friday review: capturing actions and clearing your mind at the end of every week

1. Research based: We have a bias for using methods and principals that are built on solid research. It seems to us that too many training and development programs are based on someone’s hunch about what ‘might’ work. Wherever possible we believe in creating development methods based upon what researchers have already proven works.
2. Simple and practical: While our methods might be based on academic research we are not going to overwhelm you with it. We aim to convert that research into simple, practical tools and methods that you can go out and start applying back in your real work world.
3. Your Guarantee: We don’t think it is fair that client’s have to take the risk, while consultants take none. If you don't think you got value you pay only what you think it was worth.
4. Proven, measurable results: We offer our guarantee because we use our methods often enough to know how well they work. To give you a client perspective, you can read what businesses such as Yellow Pages, Deloitte, Ricoh and others are saying (see testimonials ).
5. Custom-tailored: Because your employees, industry and company are unique we tailor the programs for your people and your issues. The programs above are all flexible to meet your personal needs and so are we .